We're building Exceptional Products with Exceptional Experiences

We humanize tailored interactions with software technology so that both users and companies can accomplish their goals more easily than imagined. By getting to know the user first, we are in a better position to quantitate the abstraction of design and yield more informed business decisions.

We are firm believers in effective processes and careful planning. Our success rests on asking the right questions, accurately interpreting results, and goal-centered strategic application.

The User First Design team has educational backgrounds in Neuroscience, Communication Studies, and Education and experience in B2B & B2C Technical Support, Enterprise Account Management, Healthcare, Fortune 500 SaaS product design, and more. Connect with us to build products users want to use.

Meet Our Team

Mercedes Smith

Sr. UX Designer

With a degree in Neuroscience and background in healthcare, Mercedes understands the importance of precision. Her long hours in research labs combined with her education of the brain and heart for people don’t go unnoticed in her processes. She adopts every project as if it were her own, and thrives on designing for specific business objectives.

Samantha Hodges

Jr. UX Designer

Will Taylor

UX Consultant

With a portfolio of Enterprise clients ranging from a multi-million dollar digital publishing agency to a Fortune 500 financial technology company, Will brings a wealth of knowledge and innovation to any SaaS project. He is as critical as he is creative, and enjoys working closely with developers and stakeholders alike. A UGA alum, Will’s former roles include professional musician, 24/7 Technical Support Specialist, and Enterprise Account Manager.